Shipping Policy
Last updated: September 2026
This Shipping Policy applies to physical products purchased through sacredwithin.de.
1. Shipping Destinations
Physical products may be shipped internationally where delivery to the selected destination is available.
The countries currently available for delivery are shown during checkout. If a country cannot be selected during checkout, delivery to that destination is currently unavailable.
2. Sacraia Original Artworks
For Sacraia original artworks, no shipping costs are charged.
Sacraia original artworks are carefully packaged and shipped using an insured shipping service with tracking.
Tracking information will be provided once the artwork has been dispatched.
3. Shipping Costs for All Other Products
For all other physical products, shipping costs are calculated based on the delivery destination.
The applicable shipping costs are displayed during checkout after the delivery address has been entered and before the order is placed.
4. Delivery Times
Estimated delivery times may vary depending on the destination, shipping provider and type of product.
Any delivery estimate provided during checkout or after an order has been placed is an estimate unless a binding delivery date has expressly been agreed.
International deliveries may take longer due to customs processing, public holidays, local delivery conditions or circumstances outside my control.
5. Delivery Address
Please ensure that the delivery address provided during checkout is complete and correct.
If you notice an error, contact hello@sacredwithin.de as soon as possible. The delivery address may no longer be changed once an order has been dispatched.
Additional costs or delays resulting from incorrect or incomplete delivery information provided by the customer may be charged to the customer where permitted by law. Mandatory statutory rights remain unaffected.
6. Damage During Shipping
Please inspect the package and product promptly after delivery.
If a Sacraia original artwork or its packaging arrives damaged, please contact hello@sacredwithin.de as soon as possible and provide, where relevant:
- your name and order number;
- photographs of the external packaging;
- photographs of any visible damage;
- a photograph of the shipping label;
- photographs of the internal protective packaging; and
- photographs showing any damage to the artwork.
Where reasonably possible, please photograph visibly damaged packaging before opening it.
Please retain the artwork and its packaging until the damage has been assessed, as they may be required for a transport-insurance or carrier claim.
Failure to report damage immediately or provide photographs does not remove any mandatory statutory rights.
7. Delayed or Lost Shipments
If tracking information indicates an unusual delay or a shipment appears to be lost, please contact hello@sacredwithin.de.
I will contact the relevant shipping provider and initiate an investigation where necessary.
8. Customs, Import Duties and Taxes
For deliveries outside the European Union, customs duties, import taxes, customs-clearance fees or other charges may be imposed by the destination country.
Unless expressly stated otherwise during checkout, these charges are not included in the product price or included shipping and are the responsibility of the recipient.
The recipient is responsible for paying applicable charges and completing any customs formalities required by the destination country.
9. Returns
Information about withdrawal rights, returns, return shipping costs and refunds can be found in the Withdrawal & Refund Policy.
10. Contact
For questions about shipping or delivery:
Email: hello@sacredwithin.de